Vendors in St. Kitts & Nevis Rebrand their Services to Visitors
Over 30 primate petting and aloe rub vendors have completed a mandatory seminar aimed at improving the quality of their service to visitors, states information from the St. Kitts Tourism Authority.
During the four-day seminar, participants discussed matters related to professional attire, marketing, basic communication skills, personal hygiene, business ethics, basic finance, how to approach the visitor, animal care and managing the environment.
They actively worked together to rebrand their services and identify their new uniform and tag line: P.E.T. M.E. “Primate Experience Team, Memories Everlasting”, states the release. Aloe Rub Vendors worked on revamping their uniforms, identifying a pricing structure and developed an agreement to govern their future operations.
According to the media release, the seminar was designed to equip the vendors with the technical skill and knowledge needed to provide visitors with excellent customer service.
St. Kitts Tourism Authority Chief Executive Officer Racquel Brown said, “As we continue to develop as a premier Caribbean destination, we will ensure our visitors have the best experience while in St. Kitts. This not only speaks to our five-star developments such as Kittitian Hill and Park Hyatt Developments, but also to our front-line tourism service providers through ongoing training, so that they are able to provide outstanding services, to give our visitors the best possible experience while in St. Kitts.”
Mary Helen Reece, who is the chairperson of the Anti-Harassment Task Force for Tourism in Jamaica, facilitated the seminar. Her objective was to assist the vendors to become more professional in the delivery of their service, states the release.
In 2009, Reece developed the Product Standards Department in the St. Kitts Tourism Authority, and has been providing consultancy services to the Authority and has facilitated training with taxi and tour operators.
Source: The St. Kitts & Nevis Observer