MSC Cruises Opens Office in Canada

MSC Cruises says it is now officially the first cruise line to ever launch an office on Canadian soil.

Located in Mississauga, the office opens today with 15 team members, including a five-member contact centre that can answer calls in both English and French for FIT and groups. Also in office are three Business Development Managers: Leanne Hill who serves Western and Central Canada; Gabrielle Lalime, Quebec; and Krystal Langenberg, Ontario & Atlantic Canada.

At a welcome reception for trade media last night, Roberto Fusaro, MSC’s North America president, told Travelweek that the new office is a “testament” to the company’s commitment to the Canadian market.

Ian Patterson, country Manager of MSC Cruises Canada who previously served as Director of Business Development, was also present to meet the trade and extend a warm welcome.

In conjunction with the office opening, MSC has launched Canadian websites for consumers (MSCCruises.ca) and for travel agents (mscbook.com/ca), which allow guests and agents to operate in Canadian dollars as well as access resources, information and tools. The websites will initially debut in English, with further enhancements and French versions rolling out by year’s end.

At the of 2019, MSC Cruises will have four ships serving North America out of Miami: MSC Seaside, MSC Divina, MSC Armonia and MSC Meraviglia, arriving in North America for the first time in October. The company will launch its second cruise ship this year, MSC Grandiosa, the first of the Meraviglia-Plus generation, as well as its brand new private island destination, Ocean Cay MSC Marine Reserve in the Bahamas.

Plus, MSC Preziosa will continue to sail Guadeloupe and Martinique programs, which Patterson said are in high demand for Canadian guests.

Source: Travelweek Group