KLM to Switch Sales, Reservations to Amadeus

KLM has decided to outsource all its sales and reservations operations to Amadeus Altea Reservation, the travel industry´s only community-based, multi-channel sales and reservation platform.

KLM is the third SkyTeam carrier –after Air France and CSA Czech Airlines- to pick Altea Reservation, which today drives airline ticket sales representing over 400 million passengers boarded every year.

Through the agreement, KLM will use Amadeus Altea Reservation to process ticket sales in its own sales offices and call centers, as well as bookings from Amadeus travel agencies and other Global Distribution Systems.

Altea Reservation´s “community” structure means KLM will use the same sales platform as close to 150 airlines and over 78,000 travel agencies.