NCL Debuts Customized “Welcome Aboard” Cruise Guide

Norwegian Cruise Line has launched a new “Welcome Aboard” booklet, which features everything a guest needs to know before sailing. The 21-page booklet is one of the more than 75 new programs and services launched as part of Partnership 2.0, NCL’s company-wide commitment to its travel partners.

The personalized “Welcome Aboard” booklet cover features the guest name, ship, sailing date, stateroom number and the name of travel agency. Inside is shore excursion information for the specific itinerary, luggage tags pre-printed with the guest’s name and stateroom number, and deck plans for the specific ship, including the location of the guest’s stateroom.

In addition, the booklet offers cruising advice, advice on what to pack, onboard amenities, and bon voyage gifts and packages. Travel partners can opt to have NCL mail the booklet within 60 days of sailing to their client to reduce the agency’s mailing costs or mail the booklet to them to give to their clients.

Since Partnership 2.0’s inception in late 2007, NCL has instituted earlier processing of group commissions, a seven-day-a-week resolution desk, simplified and consistent pricing quotes, improved credit card policies, electronic payment processing, enhanced confirmations, the availability of a premium air desk, a flight assistance hotline, NCL University and Groups 2.0, an enhanced group booking program.