U.S. Cruise Passengers to Be Reimbursed “Fuel Surcharges”

One of the world’s top cruise operators has agreed to reimburse U.S. passengers for fuel surcharges that were not adequately disclosed, the Florida attorney general announced Monday.

The settlement with Royal Caribbean Cruises Ltd. affects 300,000 bookings –the number of customers involved was not immediately available- and will return $21 million to people in the U.S. who made trip deposits as of Nov. 15.

Royal Caribbean and Carnival Corp., another industry leader, announced in November they would start billing passengers to offset rising fuel prices –$5 per person, per day- for voyages beginning February first.

Attorney General Bill McCollum received more than 300 complaints about the fuel surcharge, which other cruise operators also added, and launched an investigation into whether customers were made aware of the new fee when they made their bookings.

The settlement involves three Royal Caribbean brands: Royal Caribbean International, Celebrity Cruises and Azamara Cruises. In a statement released late Monday, McCollum praised the company for being proactive and taking steps in the best interest of its customers.

Miami-based Royal Caribbean will directly contact customers eligible for the reimbursement. Those who have not yet sailed will receive their refund as an on-board credit; those who have sailed will receive the money back. The cruise line also agreed to clearly disclose the charges in advertisements.

The settlement amends a 1997 agreement that cruise lines were not to put extra charges on their bills unless they were for taxes or government fees. The companies now may add surcharges as long as those costs are properly disclosed to customers.